Return & Refund Policy
Golden Pearl Return & Refund Policy
Effective Date: April 27 2025
🔙 Our Promise
At Golden Pearl, we want you to love your purchase.
If you're not completely satisfied, we gladly accept returns and exchanges under the conditions below.
🛍️ Return Eligibility
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Returns must be requested within [14 or 30] days of receiving your order.
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Items must be unused, unworn, unwashed, and in original condition with tags attached.
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Proof of purchase (order number or receipt) is required.
🚫 Non-Returnable Items
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Gift cards
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Final sale items
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Customized or personalized products
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Items marked “non-returnable” on the product page
🔄 Exchanges
If you need a different size, color, or item, please initiate an exchange request by contacting us at goldenpearlpod@gmail.com.
💵 Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, a refund will be processed to your original method of payment.
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Refunds typically take 3–5 business days to appear, depending on your bank or card issuer.
📦 Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our end (wrong item, defective product).
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We recommend using a trackable shipping service for your return.
❗ Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
We’ll make it right — at no additional cost to you.
📬 How to Start a Return
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Email us at goldenpearlpod@gmail.com with your order number and reason for return.
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Our team will provide return instructions.
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Once we receive and inspect the item, we will issue your refund or process your exchange.