FAQ

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GENERAL QUESTIONS

Q: What is Golden Pearl?
A: Golden Pearl is a wellness and lifestyle brand offering faith-inspired, family-centered, and culturally proud apparel. We create meaningful, stylish pieces that let you wear your story with pride and comfort.

Q: Where are you based?
A: We are proudly based in the USA, serving customers across [Canada, USA, and internationally].

Q: Do you offer gift cards?
A: Yes! Golden Pearl digital gift cards are available for purchase — a perfect gift for someone special. [Shop Gift Cards]

✨ ORDERS & SHIPPING

Q: How long will it take to receive my order?
A: We typically process orders within 2–4 business days. Delivery times vary based on your location:

  • Canada: 4–7 business days

  • USA: 3–5 business days

  • International: 7–15 business days

You'll receive a tracking number once your order ships!

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions — stay tuned by signing up for our newsletter!

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Please note that international orders may be subject to customs fees or duties (not included in the shipping fee).

✨ RETURNS & EXCHANGES

Q: What is your return policy?
A: We accept returns within Insert 5to 7 days of receiving your order. Items must be unworn, unwashed, and in original condition.
Some items, like personalized products and sale items, are non-returnable.
Please visit our [Return Policy Page] for full details.

Q: How do I start a return or exchange?
A: Simply contact our team at goldenpearlpod@gmail.com with your order number and reason for return, and we'll guide you through the process.

Q: Do you offer refunds?
A: Yes, once your return is received and inspected, we will issue a refund to your original payment method. Please allow 3–5 business days for the refund to reflect.

✨ PRODUCTS & SIZING

Q: How do I choose the right size?
A: Each product has a detailed size chart listed on its page.
If you're between sizes or prefer a looser fit, we recommend sizing up for extra comfort.

Q: How should I care for my apparel?
A: To keep your Golden Pearl pieces looking their best:

  • Wash inside out in cold water

  • Tumble dry low or hang dry

  • Avoid ironing directly on printed designs

Q: Will designs fade or peel?
A: Our garments are printed and embroidered with high-quality materials for durability. With proper care, your apparel will stay beautiful for years.

✨ ACCOUNT & SUPPORT

Q: Do I need an account to order?
A: No account is needed to place an order. However, creating an account makes it easier to track your orders, save favorites, and manage returns.

Q: I made a mistake with my order — can I change it?
A: If you realize there’s an error, contact us at [Insert Email] within 12 hours. We’ll do our best to update your order before it ships.

Q: How do I contact customer service?
A: You can reach our friendly team at [Insert Customer Support Email] or through the [Contact Us Page].
We typically respond within 24–48 hours (excluding weekends and holidays).

🛍️ Need More Help?

Still have questions?
👉 goldenpearlpod@gmail.com — We’re happy to assist you!